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How to claim product ? / Product claiming process

1. Contact us via inbox Facebook : uni Thailand

Due to the product claim policy, we accept products that were purchased in Thailand and defected from the manufacturer only.

2. Our staff will inquire and check initially whether in the case the customer can make a claim or not.

If can, our staff will send you a form to fill in the information.

If cannot, our staff will inform you a result back

3. After confirmation, Please kindly fill the form.
4. Send the defective product to the address below

Mitsubishi Pencil (Thailand) Co., Ltd.

29/1 Piya Place Langsuan Building, Floor 7th, Unit 7C, Soi Langsuan, Ploenchit Road, Lumpini, Patumwan, Bangkok 10330

Tax ID : 0105555055438

** The customer have to get the confirmation first, before sending the product. **
*** The receipt must be issued the company name, address, and tax id as above. If the company details are incorrect on the receipt, customer will not be able to refund the delivery fee. ***

5. Send receipt photo for refund the deliery fee.
6. After our staff receive and investigate defective product, we will inform the result back.

*The claim process might take about 7-30 days, depended on a case.*

Annotation

  • Please send by Thailand post office as a normal registered Mail (in Envelope) only.
    In case of customer uses another delivery service company, our company will refund as a Thailand post office envelope register fee. Sorry for your inconvinience.”
  • The delivery fee of sending a defective product will be refunded as a Thailand post office normal registered mail in envelope (18THB).
  • As Privacy policy, customer’s personal information will be used for the product claims process only.

How to become a reseller?

  1. Inquiry via https://www.uni-ball.co.th/contact-us/
  2. Inquiry via Inbox Facebook : uni Thailand
  3. Call us 02-117-9314 (Mon – Fri 8.30 – 17.30) GMT+7

Please inform us the information detailed as below

  1. Name & Telephone no.
  2. Interested product
  3. Country / Province or your area to inform our sales team who is in charge of each area.

Our sales team is operated by DHAS, which is our exclusive distributor in Thailand.

What is the difference between uni Jetstream and normal ballpoint pen?

Jetstream ink features not only extreme smoothness but ultra-quick drying and suitable for left-handed people

The high viscosity of conventional oil-based ink results in a comparatively heavy feel when writing. With the newly-developed ink, you can enjoy an exceptionally light feel.

Jetstream ink easily penetrates paper and rapidly dries. This means less worry about getting ink on your hand if you touch the page after writing, a frequent problem with conventional oil-based ink.

Jetstream ink is SUPER INK™ PROTECTS AGAINST WATER, FADING & FRAUD.

What is the difference between uni POSCA and uni Paint Marker?

Paint Marker is oil-based marker.

The world’s most popular paint marker. uni Paint Marker is permanent marker designed to write on most surfaces such as paper, metal, glass, plastic, wood, fabric and stone. It also ensures water proof and doesn’t contain sulphur, chlorine or silicon

POSCA is water-based marker.

The POSCA writes on any surface such as paper, metal, glass, plastic, wood, fabric and stone. Also POSCA features vibrant colors and used by artists all over the world

How to change Style-fit refill?

(only Thai language available)

For more information : https://www.facebook.com/uniball.co.th

Is uni be able to do a Premium Goods / Screen logo / Name Printed

  1. Inquiry via https://www.uni-ball.co.th/contact-us/
  2. Inquiry via Inbox Facebook : uni Thailand
  3. Call us 02-117-9314 (Mon – Fri 8.30 – 17.30) GMT+7

Please inform us the information detailed as below

  1. Name & Telephone no.
  2. Interested product
  3. Country / Province or your area to inform our sales team who is in charge of each area.

Our sales team is operated by DHAS, which is our exclusive distributor in Thailand.

Store nearby for end user

  1. Inquiry via https://www.uni-ball.co.th/contact-us/
  2. Inquiry via Inbox Facebook : uni Thailand
  3. Call us 02-117-9314 (Mon – Fri 8.30 – 17.30) GMT+7

Please inform us the information detailed as below

  1. Name & Telephone no.
  2. Interested product
  3. Country / Province or your area to inform our sales team who is in charge of each area.

Our sales team is operated by DHAS, which is our exclusive distributor in Thailand.