{"id":4433,"date":"2023-07-27T08:44:50","date_gmt":"2023-07-27T08:44:50","guid":{"rendered":"https:\/\/www.mp-uni.com\/thailand\/?page_id=4433"},"modified":"2023-11-06T16:50:33","modified_gmt":"2023-11-06T09:50:33","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.mp-uni.com\/th\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_tta_accordion style=&#8221;modern&#8221; active_section=&#8221;0&#8243; collapsible_all=&#8221;true&#8221; el_class=&#8221;.faq&#8221;][vc_tta_section title=&#8221;Q 01 : How to claim product ? \/ Product claiming process&#8221; tab_id=&#8221;Question-01&#8243;][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\">How to claim product ? \/ Product claiming process<\/h4>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text el_class=&#8221;.faqStep&#8221; css=&#8221;.vc_custom_1697533256792{margin-bottom: 15px !important;}&#8221;]<\/p>\n<h5>1. Contact us via inbox Facebook : uni Thailand<\/h5>\n<p>[\/vc_column_text][vc_column_text]Due to the product claim policy, we accept products that were purchased in Thailand and defected from the manufacturer only.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text el_class=&#8221;.faqStep&#8221; css=&#8221;.vc_custom_1697533301100{margin-bottom: 15px !important;}&#8221;]<\/p>\n<h5>2. Our staff will inquire and check initially whether in the case the customer can make a claim or not.<\/h5>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<ul>\n<li>If can, our staff will send you a form to fill in the information.<\/li>\n<li>If cannot, our staff will inform you a result back<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text el_class=&#8221;.faqStep&#8221; css=&#8221;.vc_custom_1697533449848{margin-bottom: 15px !important;}&#8221;]<\/p>\n<h5>3. After confirmation, Please kindly fill the form.<\/h5>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text el_class=&#8221;.faqStep&#8221; css=&#8221;.vc_custom_1697533467696{margin-bottom: 15px !important;}&#8221;]<\/p>\n<h5>4. Send the defective product to the address below<\/h5>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1697533878753{margin-bottom: 15px !important;}&#8221;]<strong>Mitsubishi Pencil (Thailand) Co., Ltd.<\/strong><\/p>\n<p>29\/1 Piya Place Langsuan Building, Floor 7th, Unit 7C, Soi Langsuan, Ploenchit Road, Lumpini, Patumwan, Bangkok 10330<\/p>\n<p>Tax ID : 0105555055438[\/vc_column_text][vc_column_text el_class=&#8221;.remark&#8221;]** <strong>The customer have to get<\/strong> the confirmation first, before sending the product. **<br \/>\n*** The receipt must be issued the <strong>company name, address, and tax id<\/strong> as above. If the company details are incorrect on the receipt, customer will not be able to refund the delivery fee. ***[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text el_class=&#8221;.faqStep&#8221; css=&#8221;.vc_custom_1697533967226{margin-bottom: 15px !important;}&#8221;]<\/p>\n<h5>5. Send receipt photo for refund the deliery fee.<\/h5>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text el_class=&#8221;.faqStep&#8221; css=&#8221;.vc_custom_1697533990721{margin-bottom: 15px !important;}&#8221;]<\/p>\n<h5>6. After our staff receive and investigate defective product, we will inform the result back.<\/h5>\n<p>[\/vc_column_text][vc_column_text el_class=&#8221;.remark&#8221;]*The claim process might take about 7-30 days, depended on a case.*[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text el_class=&#8221;.annotation&#8221;]<strong>Annotation<\/strong><\/p>\n<ul style=\"list-style-type: disc;\">\n<li>Please send by Thailand post office as a normal registered Mail (in Envelope) only.<br \/>\nIn case of customer uses another delivery service company, our company will refund as a Thailand post office envelope register fee. Sorry for your inconvinience.&#8221;<\/li>\n<li>The delivery fee of sending a defective product will be refunded as a Thailand post office normal registered mail in envelope (18THB).<\/li>\n<li>As Privacy policy, customer&#8217;s personal information will be used for the product claims process only.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;Q 02 : How to become a reseller ?&#8221; tab_id=&#8221;Question-02&#8243;][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\">How to become a reseller?<\/h4>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1697534910345{margin-bottom: 20px !important;}&#8221;]<\/p>\n<ol>\n<li>Inquiry via <a href=\"https:\/\/www.uni-ball.co.th\/contact-us\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.uni-ball.co.th\/contact-us\/<\/a><\/li>\n<li>Inquiry via Inbox Facebook : <a href=\"https:\/\/www.facebook.com\/uniball.co.th\" target=\"_blank\" rel=\"noopener\">uni Thailand<\/a><\/li>\n<li>Call us 02-117-9314 (Mon &#8211; Fri 8.30 &#8211; 17.30) GMT+7<\/li>\n<\/ol>\n<p>[\/vc_column_text][vc_column_text el_class=&#8221;.remark&#8221;]Please inform us the information detailed as below<\/p>\n<ol>\n<li>Name &amp; Telephone no.<\/li>\n<li>Interested product<\/li>\n<li>Country \/ Province or your area to inform our sales team who is in charge of each area.<\/li>\n<\/ol>\n<p>Our sales team is operated by DHAS, which is our exclusive distributor in Thailand.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Q 03 : What is the difference between uni Jetstream and normal ballpoint pen?&#8221; tab_id=&#8221;Question-03&#8243;][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\">What is the difference between uni Jetstream and normal ballpoint pen?<\/h4>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1697536436667{margin-bottom: 20px !important;}&#8221;]Jetstream ink features not only extreme smoothness but ultra-quick drying and suitable for left-handed people[\/vc_column_text][vc_row_inner][vc_column_inner el_class=&#8221;.colLeft&#8221; width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;213&#8243; img_size=&#8221;full&#8221; onclick=&#8221;link_image&#8221; css=&#8221;.vc_custom_1697535589740{margin-bottom: 20px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1697536442490{margin-bottom: 20px !important;}&#8221;]The high viscosity of conventional oil-based ink results in a comparatively heavy feel when writing. With the newly-developed ink, you can enjoy an exceptionally light feel.[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;.colRight&#8221; width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;219&#8243; img_size=&#8221;full&#8221; onclick=&#8221;link_image&#8221; css=&#8221;.vc_custom_1697535597825{margin-bottom: 20px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1697535422057{margin-bottom: 20px !important;}&#8221;]Jetstream ink easily penetrates paper and rapidly dries. This means less worry about getting ink on your hand if you touch the page after writing, a frequent problem with conventional oil-based ink.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text]Jetstream ink is SUPER INK\u2122 PROTECTS AGAINST WATER, FADING &amp; FRAUD.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Q 04 : What is the difference between uni POSCA and uni Paint Marker?&#8221; tab_id=&#8221;Question-04&#8243;][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\">What is the difference between uni POSCA and uni Paint Marker?<\/h4>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner el_class=&#8221;.colLeft&#8221; width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;1407&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1697537581198{margin-bottom: 20px !important;padding-top: 20px !important;}&#8221;][\/vc_column_inner][vc_column_inner el_class=&#8221;.colRight&#8221; width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<h5 style=\"text-align: left;\"><strong>Paint Marker is oil-based marker.<\/strong><\/h5>\n<p>The world\u2019s most popular paint marker. uni Paint Marker is permanent marker designed to write on most surfaces such as paper, metal, glass, plastic, wood, fabric and stone. It also ensures water proof and doesn\u2019t contain sulphur, chlorine or silicon[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner el_class=&#8221;.colLeft&#8221; width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;1447&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1697537585859{margin-bottom: 20px !important;padding-top: 20px !important;}&#8221;][\/vc_column_inner][vc_column_inner el_class=&#8221;.colRight&#8221; width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<h5 style=\"text-align: left;\"><strong>POSCA is water-based marker.<\/strong><\/h5>\n<p>The POSCA writes on any surface such as paper, metal, glass, plastic, wood, fabric and stone. Also POSCA features vibrant colors and used by artists all over the world[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;Q 05 : How to change Style-fit refill?&#8221; tab_id=&#8221;Question-05&#8243;][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\">How to change Style-fit refill?<\/h4>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;2826&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; onclick=&#8221;link_image&#8221; css=&#8221;.vc_custom_1697538623375{margin-bottom: 20px !important;}&#8221; el_class=&#8221;.styleFit&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;2827&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; onclick=&#8221;link_image&#8221; css=&#8221;.vc_custom_1697538631407{margin-bottom: 20px !important;}&#8221; el_class=&#8221;.styleFit&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;2828&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; onclick=&#8221;link_image&#8221; css=&#8221;.vc_custom_1697538639462{margin-bottom: 20px !important;}&#8221; el_class=&#8221;.styleFit&#8221;][\/vc_column_inner][\/vc_row_inner][vc_column_text]<span style=\"color: #ff0000;\"><em>(only Thai language available)<\/em><\/span><\/p>\n<p>For more information : <a href=\"https:\/\/www.facebook.com\/photo\/?fbid=3802338279820194&amp;set=pcb.3802348436485845\" target=\"_blank\" rel=\"noopener\">https:\/\/www.facebook.com\/uniball.co.th<\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Q 06 : Is uni be able to do a Premium Goods \/ Screen logo \/ Name Printed&#8221; tab_id=&#8221;Question-06&#8243;][vc_column_text css=&#8221;.vc_custom_1697539634107{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\">Is uni be able to do a Premium Goods \/ Screen logo \/ Name Printed<\/h4>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1697534910345{margin-bottom: 20px !important;}&#8221;]<\/p>\n<ol>\n<li>Inquiry via <a href=\"https:\/\/www.uni-ball.co.th\/contact-us\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.uni-ball.co.th\/contact-us\/<\/a><\/li>\n<li>Inquiry via Inbox Facebook : <a href=\"https:\/\/www.facebook.com\/uniball.co.th\" target=\"_blank\" rel=\"noopener\">uni Thailand<\/a><\/li>\n<li>Call us 02-117-9314 (Mon &#8211; Fri 8.30 &#8211; 17.30) GMT+7<\/li>\n<\/ol>\n<p>[\/vc_column_text][vc_column_text el_class=&#8221;.remark&#8221;]Please inform us the information detailed as below<\/p>\n<ol>\n<li>Name &amp; Telephone no.<\/li>\n<li>Interested product<\/li>\n<li>Country \/ Province or your area to inform our sales team who is in charge of each area.<\/li>\n<\/ol>\n<p>Our sales team is operated by DHAS, which is our exclusive distributor in Thailand.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Q 07 : Store nearby for end user&#8221; tab_id=&#8221;Question-07&#8243;][vc_column_text css=&#8221;.vc_custom_1697539544628{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\">Store nearby for end user<\/h4>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1697534910345{margin-bottom: 20px !important;}&#8221;]<\/p>\n<ol>\n<li>Inquiry via <a href=\"https:\/\/www.uni-ball.co.th\/contact-us\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.uni-ball.co.th\/contact-us\/<\/a><\/li>\n<li>Inquiry via Inbox Facebook : <a href=\"https:\/\/www.facebook.com\/uniball.co.th\" target=\"_blank\" rel=\"noopener\">uni Thailand<\/a><\/li>\n<li>Call us 02-117-9314 (Mon &#8211; Fri 8.30 &#8211; 17.30) GMT+7<\/li>\n<\/ol>\n<p>[\/vc_column_text][vc_column_text el_class=&#8221;.remark&#8221;]Please inform us the information detailed as below<\/p>\n<ol>\n<li>Name &amp; Telephone no.<\/li>\n<li>Interested product<\/li>\n<li>Country \/ Province or your area to inform our sales team who is in charge of each area.<\/li>\n<\/ol>\n<p>Our sales team is operated by DHAS, which is our exclusive distributor in Thailand.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_tta_accordion style=&#8221;modern&#8221; active_section=&#8221;0&#8243; collapsible_all=&#8221;true&#8221; el_class=&#8221;.faq&#8221;][vc_tta_section title=&#8221;Q 01 : How to claim product ? \/ Product claiming process&#8221; tab_id=&#8221;Question-01&#8243;][vc_column_text] How to claim product ? \/ Product claiming process [\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text el_class=&#8221;.faqStep&#8221; css=&#8221;.vc_custom_1697533256792{margin-bottom: 15px !important;}&#8221;] 1. Contact us via inbox Facebook : uni Thailand [\/vc_column_text][vc_column_text]Due to the product claim policy, we accept products that were purchased in Thailand [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-4433","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ | UNI THAILAND<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mp-uni.com\/th\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ | UNI THAILAND\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_tta_accordion style=&#8221;modern&#8221; active_section=&#8221;0&#8243; collapsible_all=&#8221;true&#8221; el_class=&#8221;.faq&#8221;][vc_tta_section title=&#8221;Q 01 : How to claim product ? \/ Product claiming process&#8221; tab_id=&#8221;Question-01&#8243;][vc_column_text] How to claim product ? \/ Product claiming process [\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text el_class=&#8221;.faqStep&#8221; css=&#8221;.vc_custom_1697533256792{margin-bottom: 15px !important;}&#8221;] 1. 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